Privacy Policy

Effective Date: 11-1-24

Contour, LLC ("Contour," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and other online services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect several types of information to provide and improve our Services, including:

• Personal Information: Information that can identify you personally, such as your name, email address, phone number, postal address, payment information, and any other data you choose to provide.
• Usage Data: Information on how you access and use the Services, such as your IP address, browser type, operating system, device information, referral URLs, pages viewed, and clickstream data.
• Cookies and Tracking Technologies: We may use cookies, tracking pixels, and similar tracking technologies to track activity on our Services and retain certain information. For more details, see Section 7 (Cookies and Tracking Technologies).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Services: Process transactions, manage your account, and communicate with you about our Services.
• To Improve Our Services: Conduct analytics, develop new features, and enhance user experience.
• For Marketing and Advertising: Send you marketing communications, newsletters, and special offers that may interest you, including serving advertisements from our advertising partners. You can opt-out of marketing communications at any time.
• To Enforce Our Terms of Service: Ensure compliance with our terms, policies, and agreements.
• For Security and Fraud Prevention: Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
• To Comply with Legal Obligations: Meet any applicable laws, regulations, or legal process requirements.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with vendors, consultants, and other third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer support.
• Business Transfers: In the event of a merger, sale, restructuring, reorganization, or similar transaction involving Contour, we may transfer your information to the relevant third parties.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal requests by public authorities.
• With Your Consent: We may share your information for other purposes disclosed to you at the time we collect the information or when we have your consent.

4. Security of Your Information

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no internet or electronic data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your personal information is no longer necessary, we will delete or anonymize it in accordance with our data retention policies.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access and Correction: You can access and update the personal information you provide to us by logging into your account or contacting us directly.
• Data Portability: In certain circumstances, you may request that we provide you with a copy of your data in a structured, machine-readable format.
• Deletion: You can request the deletion of your personal information. We will comply with your request as required by law, subject to certain limitations.
• Objection to Processing: You may have the right to object to the processing of your personal data for certain purposes..
• Withdrawal of Consent: If we process your personal information based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@contourguide.com. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and scripts) to collect and track information about your use of the Services. Cookies help us enhance user experience, remember preferences, and perform analytics.

• Essential Cookies: Necessary for our website to function and cannot be switched off.
• Performance and Analytics Cookies: Help us understand how our Services are used, enabling us to improve functionality.
• Advertising Cookies: Used to make advertising messages more relevant to you.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain parts of our Services.

8. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services not operated by Contour. If you click on a third-party link, you will be directed to that third party's website. We have no control over and are not responsible for the privacy practices of these third parties. We recommend that you review the privacy policy of every site you visit.

9. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verified parental consent, we will delete that information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us at support@contourguide.com.

10. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside your jurisdiction. If you are located outside the United States, please be aware that your information may be transferred to the United States, where data protection laws may differ from those in your jurisdiction. 

11. Changes to This Privacy Policy

Contour may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post any changes on this page, and we encourage you to review this Privacy Policy periodically. If we make material changes, we may notify you via email or by placing a prominent notice on our Services before the change becomes effective.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@contourguide.com