FAQs

Comprehensive FAQ for Contour's Video Sharing Platform

General Platform Use

How do I create an account on Contour?

What if I forget my login details?

Use the "Forgot Password" link on the login page to reset your password.

How do I navigate the dashboard?

The Home Feed displays trending videos, and you can access your Videos, Channels, Subscriptions, History, and Watch Later playlists from the menu.

How do I upload videos?

Click the "Upload" button, select your video, add a title, description, and tags, set visibility (Public, Private, or Unlisted), and click "Publish."

What video formats are supported?

Common formats like MP4 are recommended.

Why will my video not load?

  • Logout, delete cookies, and log back in.
  • If the video is too large, your upload size could be limited by your internet provider, or you may need to upgrade to our Premium account for higher upload limits.

Can I create multiple channels?

Yes, you can create and manage multiple channels through the "Channels" section.

How do I organize videos into playlists?

Use the "Watch Later" feature or create custom playlists in your dashboard.

Can I live stream on Contour?

Yes, click "Go Live," provide a title and description, and start streaming.

How do I update my profile?

Go to "Account Settings" to update your name, bio, and profile picture.

Can I control who sees my content?

Yes, you can adjust privacy settings in the "Account Settings" section.

Monetization

What monetization options are available on Contour?

Contour offers an Advertising System, Premium System, and Channel Subscriptions.

How does the Advertising System work?

Ads are displayed on your videos, and you earn 20% of the net advertising revenue when viewers click on or watch the ads.

How do I monetize ads on my videos?

Turn on Monetization from your Premium account settings to start earning from ads.

What is the minimum balance required to withdraw ad earnings?

You can request a withdrawal once your account balance reaches $200.

What benefits does the Premium System provide?

  • Pro users get unlimited video uploads
  • A Premium Badge
  • Featured video placement
  • Increased storage
  • Channel subscriptions

How much does the Premium System cost?

The Premium System costs $9.95 per month.

How do I activate the Premium System?

If you're not already a Pro User, click Go Pro on the left navigation. Then select Premium System and follow the prompts.

What is the Channel Subscription System?

This system allows you to offer exclusive content to subscribers for a monthly fee, earning 60% of the subscription price.

How do I set up channel subscriptions?

Enable channel subscriptions in your Monetization settings and customize the pricing for your followers.

What percentage of subscription revenue do I earn?

You earn 60% of the subscription price from each subscriber.

How can I use my earnings on Contour?

Earnings can be withdrawn (once you reach $200) or used to purchase other Contour services.

Terms of Service and Policies

What are the Terms of Service for using Contour?

By accessing or using Contour's services, you agree to abide by the Terms of Service, which outline acceptable use, monetization rules, intellectual property guidelines, and other policies.

Can the Terms of Service change?

Yes, Contour reserves the right to modify the Terms at any time. Updates will be posted on the website, and continued use of the platform indicates acceptance of the updated Terms.

What kind of content can I post on Contour?

You may post lawful, non-infringing content. Prohibited content includes defamatory, obscene, infringing, or harmful material. See section 24, terms and Service Restriction on Use of Creators Comments, Live Chat & Forum.

Do I own the content I upload to Contour?

Yes, you retain ownership of your content, but by uploading it, you grant Contour a license to use, distribute, and display it as part of its services.

What happens if I violate the Terms of Service?

Contour may suspend or terminate your account and remove content that violates the Terms, at its sole discretion.

How does Contour handle copyright infringement?

If you believe your copyrighted work has been infringed, you can submit a takedown notice as outlined in Contour’s Copyright Policy. Repeated violations may result in account termination.

What should I do if I experience unauthorized access to my account?

Notify Contour immediately if you suspect unauthorized use or a security breach of your account.

Are there restrictions on using Contour’s services?

Yes, you must comply with all applicable laws, avoid uploading harmful code, and refrain from interfering with the platform’s functionality or other users’ experiences.

What is the governing law for disputes with Contour?

Contour’s Terms are governed by the laws of Mississippi, and disputes are resolved in Mississippi Superior Court or U.S. Federal District Court at Contour’s discretion.

What are the rules for interacting in comments and forums?

Users must not post defamatory, obscene, abusive, or infringing material. Contour reserves the right to remove undesirable content and restrict users who violate these rules. See section 24, terms and Service Restriction on Use of Creators Comments, Live Chat & Forum.

What is Contour’s liability for user-generated content?

Contour disclaims responsibility for user-generated content and does not endorse opinions, claims, or advice expressed by users.

How does Contour handle earnings and payments?

Earnings from ads, subscriptions are able to be withdrawn from your Wallet balance once you reach $200. Analytics are available in your Publisher Dashboard.

What should I do if I have a question about the Terms of Service?

Contact Contour via the "Contact Us" page for clarification or additional information regarding the Terms.